Support that is written into the contract.
Response times, warranty terms and replacement commitments are defined up front — so IT, procurement and operations know exactly what happens when something needs attention.
Three plans. Match the SLA to the site.
Mix plans across your estate — Standard for offices, Mission-Critical for branches, wards and production lines.
Included with every products
- 3-year hardware warranty
- Firmware & OS security updates
- Online knowledge base & RMA portal
- Return-to-base repair
Multi-site enterprise deployments
- Extended warranty to 5 years
- Advance replacement units
- Remote diagnostics & fleet console
- Named technical account manager
Banking, healthcare, government, plants
- On-site engineer within agreed SLA
- Spares stocked at your site
- Quarterly health & security reviews
- Custom lifecycle & EOL planning
Tested before it ships. Monitored after.
- Thermal & humidity chambers
- EMC / ESD pre-compliance
- Shock & vibration (IEC 60068)
- Power-cycle & brown-out
- Component lifecycle screening
- Remote health telemetry
The RMA process, in four steps.
Most cases are resolved remotely. When hardware must move, a replacement is on its way before your unit leaves site.
Raise request
Portal, email or phone — 24×7 for mission-critical plans.
Remote triage
Diagnostics and firmware checks resolve most cases without a return.
Advance replacement
A configured unit ships before your faulty unit is returned.
Repair & report
Root-cause analysis shared with your team for fleet-wide prevention.
Need an SLA for an upcoming deployment?
Share your sites, device count and criticality — we'll return a support and warranty proposal within two business days.